Refund policy
Latest update: 4th January 2025
Refund and Return Policy
Thank you for shopping at Cheeky Meeky! We value your satisfaction and aim to provide a smooth return and refund experience. Please review our policy below for detailed terms and conditions.
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Summary
- Returns are accepted within 30 days of delivery for unused items in their original packaging. For clothes, it must be returned in its original condition, unworn, with tags intact.
- Exemptions include perishable goods, intimate items, and hazardous materials.
- A receipt or proof of purchase is required.
- Contact support@cheekymeeky.com to request a return authorization.
- Partial refunds may apply for items with signs of use or missing parts.
- Customers are responsible for return shipping, and a restocking fee of up to 20% may apply for remorse returns.
- Refunds are processed after receipt and inspection of the returned item.
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Detailed Policy
1. Duration and Eligibility
Our refund and return policy is valid for 30 days from the date of delivery. To qualify for a return:
Items must be unused and in the same condition as received. For clothes, it must be returned in its original condition, unworn, with tags intact.
Items must be in their original packaging.
2. Non-Returnable Items
The following are not eligible for returns:
Perishable goods (e.g., food, flowers, plants).
Intimate or sanitary products.
Hazardous materials, flammable liquids, or gases.
Gift cards and downloadable software products.
Some health and personal care items.
3. Documentation
A receipt or proof of purchase is required for all returns.
4. Return Process
To initiate a return:
- Contact us at support@cheekymeeky.com for return authorization.
- Follow the instructions provided by our support team.
- Pack the item securely, including all original accessories.
- Ship the item to the designated address provided by our support team.
- Use a trackable shipping service and retain proof of shipment.
5. Partial Refunds
Partial refunds may apply in the following cases:
Items showing signs of use or missing parts.
Opened software, CDs, DVDs, or similar items.
Returns initiated after the 30-day window.
6. Refund Process
Once your return is received and inspected:
You will receive an email confirming the status of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
7. Faulty or Damaged Items
If your item is faulty, damaged, or incorrect upon arrival:
Contact us immediately at support@cheekymeeky.com with proof (photos).
We will arrange a return or replacement.
8. Change of Mind Returns
For change-of-mind returns:
Items must be in resalable condition (unused, unopened, and with intact packaging).
The customer is responsible for return shipping costs.
A 20% restocking fee may apply.
9. Clearance and Sale Items
Refunds apply to regular-priced items. Sale or clearance items may not be eligible for refunds. Contact us for clarification.
10. Exchanges
For exchanges:
Return the original item following the process above.
Place a new order for the replacement item.
11. Shipping Costs
Shipping costs for returns are non-refundable. These will be deducted from your refund amount if applicable.
12. Trackable Shipping
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
13. EU Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason. Items must be unused, with tags, and in their original packaging.
14. Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account.
- Contact your credit card issuer or bank.
- If unresolved, contact us at support@cheekymeeky.com
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Contact Us
For any further questions or assistance with returns and refunds, please email us at support@cheekymeeky.com.
We appreciate your business and are committed to resolving any concerns promptly.